Warranty Information?
Q – What is the warranty of the product?
A – Our products are covered under 1 year warranty for manufacturing defects only. If damage is occurred by the end consumer, repair is possible on a case to case basis at a cost.
Q – What is your AQL standard?
A – Our official AQL standard is 1% critical, 2.5% major and 4% minor. Our track record however has been below 1% for critical, major and minor defects. At ETG we are always aiming for perfection, despite each unit being a handmade.
Q – Do you use any second hand components?
A – No, we do not use any second hand components and ensure that every component meets the highest standard. We recognize that it is your brand image that is at stake and we consider it as our duty to safeguard and enhance your brand image with the help of our products.
Q – How do you deal with defective units?
A – Because of our low defective rate, we rarely get any units sent back to us.Nevertheless, if there is indeed a bad product, the customer needs to provide clear video proof, and we will supplement the customer in the next order!
